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[ColorOS Notice] How to Report Issues in Community

 View:29154    Reply:6 | Posted at 23-4-2020 11:15:19 | Display all floors | Copy
Dear ColorOS Users:

If you come across any problem while using ColorOS Beta/Alpha/Trial Version, you can report the issue in ColorOS Community. We are looking forward to see your feedback.

To report a bug, you need to:

1. Log in the community
2. Report the bug as the guide below

You can use browser to post feedback in ColorOS Community when you come across any issues. Please visit ColorOS Community Homepage from any browser and post your opinion.

How to post a Feedback on ColorOS Community

1. Firstly you need to log in, If you don't know how to log in, Please refer login guidelines.


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2. Click on "Feedback"
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3. Select the feedback type (bug/defect/request)on the top of the input box. Finish all the necessary information of the issue.

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You are required to provide the LOG file and corresponding time when the problem occurred. Screen recording and screenshot are very necessary for engineers. Please make sure you upload all the attachment to ColorOS Community.

Please refer to the below video tutorial link for more details.

YoutubeTutorial Link (Browser) : https://youtu.be/GbtBpYOyFbM


What's the difference of the feedback type?

▶ BUG Feedback:
- Functional issue: Breeno, Communication,Desktop & Tools, System & Security, Camera, internet, etc.
- Performance issue: App crashing, heating, powerconsumption, hang, etc.

Consider following before posting BUG feedback:

1. Reproduction Step: Describe as detail as possible about how the issueappeared. Engineer can follow your steps to check it out.
2. Log File: Upload the log file of theproblem, screen recording or screenshot are more helpful.

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Design Defect Feedback:
- Function design: unfriendly operation
- Interface design: unusual fonts, design uniformity is not good

Consider following before posting Design Defect feedback:

1.     Improvement Suggestions: Describe how you think the design defect can be improved.

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▶ Request Feedback:
Request feedback mainly refers to your own expectation that ColorOS does not have.

Consider following before submitting Request Feedback:
1. Request Scenario: In what case you are going toneed this feature?

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Should I need to provide contact information?

It will be easy to contact you for further information and provide a quick solution. Please leave your contact information while posting the feedback. (We will keep your contact information confidential and only our engineers can view it)

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How to capture a valid Log file  

4 Steps to capture a valid Log file.

Step 1:Dial“ *#800#” in the dialer and press “OK”in the popup Warning and press “User”in the popup.
Step2:Select the type of Log.“Default” is for commonbug and others are for the corresponding bug.
Step3:Turn on “Screen Recording” and press “OK” in the popup warning. Click“Start Logging”and reproduce the issue, click “StopLogging” when finish capturing and fill in the details of the issue.
Step 4 : Upload the log file toColorOS Community(less than 50 MB file),or to Google Drive (more than 50 MB file), and share the link when you post the feedback. (Log file is in the following path: File Manager > PhoneStorage > oppo_log > newly debugfolder)

Please refer to the below video tutorial link for more details.
YoutubeTutorial Link: https://youtu.be/5EXRTspMKEc


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FAQs :
1.  What is the difference between Beta user and the official users?
① LOG steps and LOG capturing method of beta user and the official user is one and the same.
② BETA users cannot upload the LOG while the official user can select the log to upload on OPPO server.
③ Naming the file:
Beta User capture the login folder name: debug @stop @time
Official User capture the log in the folder name: problem title @stop @time

2. Is it necessary to always ON screen recording while performing the LOG?
If you start the screen recording it will only record for 30 minutes. If youwant to perform a LOG on standby power consumption or some long term functions,it is not necessary to ON the screen recording.

Your feedback is important to us and thanks for the support!!!

「Pemberitahuan」#Tutorial# Bagaimana mengirim kualitas tinggi umpanbali...
https://community.coloros.com/thread-17303-1-1.html
วิธีแจ้งปัญหาการสอนจับLog
https://community.coloros.com/thread-17306-1-1.html


PANASA SAI PAVAN

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Creators Team Editor

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Gold ideaHalloweenValentines DayBeta 5.0Alpha 5.0

Posted at 23-4-2020 17:41:13 | Display all floors
Very much informative. This will help us a lot
PSP
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Senior Alpha Member

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Alpha 5.0HalloweenBeta 5.0

Posted at 24-4-2020 09:05:32 | Display all floors
Nice information

Harshit

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Internship Moderator

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Gold ideaCommunity moderatorBeta 5.0

Posted at 26-4-2020 06:20:03 FromCPH1881Mobile phone | Display all floors
This will Help user's a lot!
UID
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Lv9.Diamond

Candy
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Beta 5.0For MasterFor the masterFor God

Posted at 29-4-2020 13:58:27 FromMobile phone | Display all floors
Very wonderful information
UID
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Lv9.Diamond

Candy
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Beta 5.0For MasterFor the masterFor God

Posted at 29-4-2020 13:58:51 FromMobile phone | Display all floors
Great

VISHAL VERMA

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3251228

Moderator

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Gold ideaCommunity moderatorBeta 5.0

Posted at 29-4-2020 17:55:47 FromMobile phone | Display all floors
Great
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